FAQs

Question: How can I find an item I am looking for on your website?

Answer: You can search our site by Product Name or Product Code (if you know the exact name/code of the product you are looking for), Product Type, or you can search using the 'price' function, as this will help give you an indication of what products you may be able to purchase within your budget.

Question: If I can't see what I am looking for on your website, do you have other products in your range.

Answer: Our website reflects our most popular range of products.  However, we have a database of 57,000 products, so if you are unable to see the item you require please call us, or alternatively fill in the form 'Can't see what you're looking for' which can be found on each 'product page'.

Question: I would like to see a sample before placing an order.  Is this possible?

Answer: Yes you certainly can (if your deadline allows).  We prefer you to examine a product so that you are happy before you purchase.  Items of low value are supplied to you free of charge.  Items of higher value may be charged because due to the high cost of postage, packaging & staffing it is uneconomical for us to accept returned samples and put them back into stock. 

Question: How many colours can you print my logo?

Answer: Most items can be printed in more than 1 colour but it depends upon the shape of the product, the size & complexity of your logo/message and also the printing method used.  For advice please email your design to us, or alternatively call us on 01304 619390.

Question: How accurately will my colours be reproduced?

Answer: We will always endeavour to match your Pantone colours as closely as possible, however we cannot always guarantee an exact match as the printing method used for your product, and the product base colour may have an influence.  Where any potential issues could occur we will always try and advise you of any issues prior to the production of your order.  We cannot be held liable for any slight variances of print colours or costs arising from such.

Question: If I need the goods in a hurry (i.e. sooner than the lead times you quote on the product page), is this possible?

Answer: Depending upon the product in question then yes, provided the product is in stock and production time is available.  For the majority of products our average lead time is 2-3 weeks.  In some instances a 'rush order surcharge' may be required to cover over-time hours and faster shipping options.

Question: How do I place an order?

Answer: You can send us your Purchase Order or written confirmation by email, fax or by post.  In all cases we will send you either an Order Acknowledgement (if you are an existing client) or Pro-Forma Invoice (if a new client).

Question: How do I pay for the goods?

Answer: If you are a new account to us, we will request a deposit from you by sending you a Pro-Forma Invoice for payment prior to us proceeding with your order.  If you are an existing client, we will send you an Invoice after the goods have been despatched for payment to be received within 30 days from date of Invoice.

Question: Do you accept credit cards?

Answer: No.  Payment can be made by cheque or alternatively by an electronic bank transfer (BACS or CHAPS).